Order to Cash

From invoice administration to ledger account and receivables management. Arvato Financial Solutions offers comprehensive order to cash outsourcing solutions.

Your Challenges

Arvato Financial Solutions' order-to-cash process enables companies to optimize their working capital from the risk analysis and order, to popular payment methods, invoicing, payment, collection, accounting and book keeping. One major challenge is to ensure that the buying process is seamless starting from when the customer places the order, through invoice processing and final payments for your product or service. Special payment methods for exceptional products or systems may require a coordinated order and payment process with a secured ledger and subledger accounting.  To deal with the increased need for know-how and profitability requirements that comes with accounts receivable many companies chose to outsource to a scalable partner and expert.

Your reliable Business Process Outsourcing partner in financing and accounting

The Arvato Financial Solutions order to cash process enables organizations to optimize working capital from the risk analysisi and  order capture right through to cash collection and accounting activities. Order to cash has traditionally been seen as a back-office process. However, when transformed intelligently with business needs at front-of-mind we believe that outsourcing the entire order to cash process can increase your conversion and profits - as well as strengthen the financial process of your business.

We view the order to cash process as a strategic tool that will improve an organization’s bottom line, and at the same time increase the growth potential. Our experience spans decades and we have seen first-hand that transforming the order to cash process can have a significant positive effect on our clients business.

We offer individually designed products and services for every step of the ordering process.

Beyond the ordering process, we support the customer experience through dunning and collection with our white label solution.

Whether on our system (Aqount) or as part of our BPO services on our customers technical systems - detailed reporting and customer service are guaranteed.

Arvato handles recovery of claims in a way that makes sure we get paid on time, without affecting our customers' perception that has allowed us to grow at a fast pace.
John Ivar Fjerdingstad
CEO, Natura Lab

Your benefits

Increase customer loyalty and reduce risk by adding value in every stage of the process

Thanks to our many years of experience as a financial services provider we have specialized in taking the full responsibility of our customer’s financial processes. By outsourcing  your entire sales ledger and reconciliation needs to Arvato Financial Solutions, you free up resources from your administration and reduce the DSO (Day Sales Outstanding). This will improve your liquidity, and additionally it's been proven that in most cases customers pay faster when Arvato manages the invoicing process. By lowering your existing administrative costs and freeing up resources, you can instead focus on developing your core business.

  • We offer integrated services as part of Finance & Accounting, which can also be combined with our services in the areas of risk and fraud management, payment, protection against debt loss and recovery. 
  • We work both, on the technical system of the customer (BPO Management) and on Aqount - Arvato Financial Solutions flexible accounting platform. 
  • With Aqount you get an individual, customizable accounting and bookkeeping platform which can be added to any of our products and services of our portfolio at any time. 
  • Benefit from industry-specific solutions such as our parking payment system, which simplifies payments for you and your customers. 
  • Increase customer loyalty while reducing risk through our smooth payment processing, customer-friendly invoicing and regular reporting and monitoring of your financials. 
Increased conversion

Increased conversion due to the optimal combination of payment method and accounting will keep customers in the long term.

Simplified payments

By extending your payment method offer you and your customers benefit.

Improved cash flow

You will be paid faster and your costs will change from fixed to variable.

Worldwide expertise

Flexible national and international outsourcing management.

Time and service

Reduce your invoice administration by leaving it to Arvato and present a professional customer service.

Focus on your core business

By outsourcing your entire sales ledger, you relive your admin resources which then can be focused on developing your core business.

Our solutions

OTC Customer success Stories

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Flexible invoicing option sparked a high increase of subscriptions

Large media companies such as Schiebsted, Amedia and Cappelen Damm are already on our client list. This year, Schibsted ASA chose to outsource the entire 'order-to-cash process' for their companies in Norway to Arvato.

Flexible invoicing option sparked a high increase of subscriptions

MySafety have seen a significant increase in customers and subscriptions after they chose a more flexible payment method, developed in cooperation with Arvato Financial Solutions.

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